Delivery & Returns
All orders are sent for next day delivery. We dispatch all orders Monday to Friday providing orders are placed before 12pm mid day. Orders placed after this, or on a weekend, will be dispatched the following working day. We have a standard delivery charge of £5.00 per total order. All slipper orders and lightweight items are sent via 1st Class Royal Mail, and boots and heavier items are sent via a next day delivery courier service. If you are not in, they will simply leave a note for you to re arrange delivery when it suits you best.
We hope that you will find the product you order absolutely perfect. However for whatever reason, if you are not entirely satisfied with your purchase, you can return it to us, free of charge, for an exchange or full refund. We provide a free returns label with all orders, so simply put this on the outside of the parcel and send it back to us at:
R J Draper & Co Ltd
Factory Shop Returns
And include a filled out returns label inside of the parcel, or a note including your name, address and telephone number, and what you require to happen and why. We cannot be held responsible for goods lost or damaged in the post.